We acknowledge that despite our precise quality control standards and pre-shipment testing, occasional issues may arise. We understand the inconvenience associated with returns and exchanges, both for customers and businesses. Hence, we're introducing our Lifetime Warranty! We now offer returns and exchanges for all items, regardless of when they were received. In cases of defective items, we'll refund you based on the current selling price, although we generally prefer exchanges for prompt resolution. Simply inform us beforehand or include a note in the return package if you prefer a refund. No more need for RMA or paperwork for return approval (though it's available on your 'My Account' page). Just ensure your customer information accompanies the return shipment. Please note, refunds are based on today's selling price, while exchanges are processed within 24-72 hours.